In feedback conversations, which approach best supports client understanding?

• A. Delivering all numbers and percentile ranks without explanation.
• B. Interpreting results collaboratively with the client and using non-technical language.
• C. Avoiding mention of limitations of the test.
• D. Making decisions for the client without discussion.

Answer: (B)

Collaborative interpretation of results in plain, non-technical language helps clients really understand what the feedback means for them. When you co-create the meaning with the client, you invite their context, strengths, and goals into the conversation, turning numbers into actionable insights rather than abstract data. Explaining results in everyday terms—what a percentile or score suggests about daily functioning, how it relates to their goals, and what concrete steps might follow—empowers the client to participate in decisions and plan next steps. Providing raw numbers or percentile ranks without explanation can be confusing or overwhelming, because the practical significance is not clear without translation. Discussing limitations of the test is important for transparency, and doing so within the collaborative dialogue helps the client understand boundaries and how results should be used. Making decisions for the client without discussion undermines autonomy and motivation. By combining collaboration with accessible language, you enhance understanding, trust, and meaningful action.